Taxes, Shipping and Returns
Taxes
The online store display prices in euros, and prices include the Finnish sales tax (VAT / GST) 24% as a default. Correct taxes are calculated as part of the checkout process once you enter the shipping address. You are able to check the full amounts before confirming and placing your order. If you want to see the correct prices as per your shipping country, please add at least one item to your cart, then go to the cart page and add in your shipping country. Then when you return to the store products, you will see the prices with correct tax included.
PURCHASES WITHIN THE EUROPEAN UNION
For customers in any European Union countries, your sales tax is determined and calculated according to your country’s current tax rates. The sales tax is included in your purchase price. However, you are responsible for any additional taxes and fees that your country may apply to purchases made from our store.
PURCHASE OUTSIDE THE EUROPEAN UNION
For customers outside the European Union and in Åland, all sales taxes will be removed for your product prices at the checkout. You pay us the product prices without any sales tax, but you are responsible for paying all taxes, customs fees and any other fees that your country requires you to pay for the goods you purchase. The courier company will contact you before the items are delivered and will ask you to pay for any applicable taxes and fees, and the goods are delivered to you after these have been paid. If you return your purchased products to us, we will not refund you any taxes, customs fees or any other fees that you have paid in your country. It is the customer’s responsibility to have these refunded by the authority they paid them to.
Shipping
We operate flat shipping rates based on the order destination country, regardless of the value or weight of your order. Our online store displays the shipping costs after you enter your address at the checkout page, so you can check them before confirming your order. The prices below include relevant country-specific VAT.
All orders are sent as a tracked service via a reputable shipping company. Please note that we do not sell or ship items to Russia, North Korea, Australia or New Zealand. Residents in Australia or New Zealand who wish to purchase Flex Boots, please visit https://www.flexhoofbootsaustralia.com/.
We cannot send orders to a P.O Box address.
| Shipping country | Shipping cost |
| Finland | 5.90 € |
| Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | 14.90 € |
| Norway, United Kingdom | 23.00 € |
| Switzerland, Canada, United States | 32.00 € |
| South Africa | 52.00 € |
| Rest of the world | 85.00 € |
Returns
We want you to be entirely happy with your purchase from us. If for any reason you are unhappy with your goods, you have the right to return them and receive a full refund as long as the item is still in its original condition. Please see our warranty policy below.
From the date you receive the goods, you must let us know within 14 days if you want to return the goods. After 14 days, products cannot be returned unless they are faulty. The products must be returned within 14 days from the date when you informed us of your intention to return them. The products must be returned properly packed, in good, unused condition. They must be completely clean and in the original box and/or packaging and with all origins tags still attached.
The customer is responsible for paying all costs related to returning the products. This includes orders that are returned to us if the customer refuses to accept the delivery for any reason. The customer is also responsible for the product’s condition after accepting delivery and during the return transport. It is strongly advised that products are returned via a reputable shipping company and as a tracked service. Please send the tracking code and details of the courier company to us by email to hello@flexhoofboots.com as soon as you have booked the return service. If the returned product has been used in violation of the duty of care belonging to the customer, Flex Hoof Boots Oy may charge the customer for the product’s depreciation in value up to the full price of the product. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged or used. All returns are evaluated before being processed. If the goods require any cleaning at our warehouse, a minimum fee of 10% of purchase price is deducted from the monies paid by the customer.
Flex Hoof Boots Oy will not refund the customer for any taxes, customs fees or any other fees that they have paid in relation to the purchase of the goods, unless these fees are part of the original amount paid to Flex Hoof Boots Oy and showing on the purchase invoice.
If you need any further help organising your return, please contact our friendly customer service team by email at hello@flexhoofboots.com. In case the product received by you is broken or defective, please refer to section “Defects and Support” below.
If you want to return an item, please email us at hello@flexhoofboots.com and quote your order number. Please also include details of the product(s) you wish to return. We will then provide you with instructions of how to return the products to us.
Address for return package:
Flex Hoof Boots Oy
Street address: Konepajankatu 14
City: Riihimäki
Post code: 11710
Country: Finland
Phone number for the courier: +358 50 4099919 (please ask the courier to call us 1 hour before delivery)
RETURN OF PAYMENTS
We will return all payments received from you (except delivery costs and additional costs resulting from you choosing a delivery method different from the most affordable standard method offered by us) without undue delay and at the latest after 14 days after receiving the products back to us.
Please store all the documents related to the return carefully until you have received confirmation on the receipt of the returned products from us.
The payments will be returned by using the same payment method you have used in the original transaction.
Note that the customer is responsible for paying for the return of products to us, unless the products are faulty and fall under our standard warranty.
EXCHANGING PRODUCTS
If a customer wants to exchange a product they have purchased, this is done by processing the original purchase as a return, and the customer can then place a new order for the new products they wish to purchase.
PRODUCT LIABILITY WAIVER
Horses and associated activities are inherently dangerous and serious injury or harm may occur to the horse, humans or property. By using Flex Boots you agree to accept the risks and their consequences. At times, the boots may come off partially or completely, and the horse may be frightened or stumble. It is the handler’s responsibility to adequately desensitise the horse to such situations before using Flex Boots. If in doubt, please contact us for further information before using Flex Boots. In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.
DEFECTS AND SUPPORT
Flex Hoof Boots Oy is responsible for the statutory liability for product defects under relevant EU law and the Finnish Consumer Protection Act. Unless otherwise provided by mandatory law, Flex Boot Boots’ maximum liability is limited to the price of the product ordered and deemed defective. In case the product received by you is broken or defective, please contact us without delay. In all matters relating to orders from Flex Hoof Boots Oy (including complaints), you can reach us by email at hello@flexhoofboots.com.
WARRANTY
We offer a standard warranty against defects in materials and workmanship for the products we manufacture. Normal or excessive wear of the product is not covered by the warranty.
Excessive wear on one part of the boot is normally caused by an imbalance in the horse’s body or hooves, so keep this in mind when you start using Flex Boots. For example, if a horse wears the toe of the boots faster than other parts of it, this is usually due to issues with the horse’s neck/shoulders or pelvic/hind knee area, or the lack of proper trim. Just one centimetre of excess hoof wall length on toe area can cause excessive wear of the soft barefoot boots. Therefore, a weekly maintenance trim is important for making your Flex Boots last as long as possible.
The warranty does not cover a product that has been damaged as a result of misuse or intentional damage, such as when a horse steps over the boots and the boots get damaged, rivets become loose, the gaiter’s rubber band breaks, marks that have been caused by ice or grass studs, or the horse has otherwise damaged the boots, or the user instructions are not followed when using the boots. The warranty does not cover the breakage of the boots caused by hooves that have not been trimmed correctly, or that are not trimmed often enough.
If any additional product or part that is not part of the Flex Boot products range is used with the boots, this voids the warranty. This includes products such as, but not limited to, pads not made by Flex Boots and gaiters not made by Flex Boots.
If your horse has a tendency to over-reach, you may want to use bell boots over the boots to protect the boots from potential damage.
We do not guarantee any fitting service conducted by any third party.
If you are requesting for boots to be replaced under the warranty, please contact us by email on helpdesk@flexhoofboots.com and send us the following:
- Detailed and clear photos of the damaged product(s). if more than one boot is damaged, also send a photo with all the damaged products together.
- Information about how and when the damage occurred.
- Photo or a copy of your purchase receipt.
We may need to request further details or photos of the damaged products or your horse’s hooves, depending on the issues you have with the boots.